Returns & Exchanges
At Hiplok, we stand by the quality of our security products and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit for your cycling lifestyle, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Securely pack the unused product in its original packaging, ensuring all keys, mounting brackets, and instructional manuals are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned security hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing